UX writing: Making content decisions?
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By: @trupsfolio
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When we are designing screens and user flow, content is part and parcel of it. We cannot just jot down the user action without thinking about the words that could help him navigate through the screens.
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📍How do we decide which terms are familiar with the user?
📍 Is he more familiar with term A or term B?
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1️⃣We need to make sure we gather the knowledge of the content before working on the flow
2️⃣Research their popularity using analytic tools
3️⃣Lastly validate the if the terms are just making sense to them, or impacting their complete experience in a better way.
➡️ At the same time it should also drive results for the business. -